MyUTI Return Policy

If your order has not shipped, you are eligible for a 100% refund of your MyUTI.com order.

If it has been 7 days or less since you've placed your order, you are eligible for a full refund less $20 USD (or $30 USD for expedited shipping) per test kit to cover shipping, handling, and processing fees. Please include your Order ID information when you contact us.

Orders over 15 days old, and orders where test results have been released are not eligible for any refund.

In all cases, MyUTI cannot accept returned/unused kits. If you received your order and do not wish to continue with the test, we ask that you dispose of the kit.

If you've purchased multiple kits for a discounted rate and are no longer interested in one or more of the kits, we're happy to honor a refund based on the above guidelines. Discounts that are made available through the purchase of multiple kits will not reflect in any refunds that are completed by MyUTI.

All test kits must be registered and returned to the lab within 5 months of purchase. We are unable to provide a replacement kit due to expiration.

If you have questions about this policy email support@myuti.com